ai · 2023

Solaria AI Customer Engagement Platform

An AI-powered customer assistance website built under the PPL initiative for Solaria Group, integrating NLP models for real-time customer query resolution.

RoleSmall Business Project Manager

OrganizationPT. Arasaka Technology Development

Solaria AI customer engagement project — Project artifactArtifact note: the documentation shown is dated June 2026. The portfolio records the original project engagement in 2023–2024.

24/7Automated Interaction

01 · Context

The operating environment

Commercial retail brand needing responsive, 24/7 interactive customer assistance without ballooning manual support desk queues.

02 · Problem

The human friction

Customers faced delays when inquiring about store menus, promotions, and branch locations.

03 · System

What I built

Coordinated NLP pipeline fine-tuning, web conversational interface integration, and automated test deployments for smooth multi-turn dialogues.

04 · Stack

Technology used

NLPPythonChatbot ArchitectureJavaScriptConversational AI

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